Ordering
Is there a minimum order?
No. There is no minimum order. We work on a single piece just as carefully as on a full team.
How long does a project take?
For ready-made products that only need your logo printed or embroidered, it takes just a few days. Custom-made pieces take between 1 and 3 weeks, depending on quantity. Shipping time to your country comes on top, and we confirm it in your quote. Tell us your event date and we will plan backwards from it.
Can we see a sample before production?
Yes. For bespoke uniforms we make a prototype for fit and finish approval. For merchandise we send a digital mock-up and, on request, a physical sample.
Can you work with our sizes and staff list?
Yes. Send us a size list per person and we label and pack each piece individually, so distribution on the day is simple.
Do you come on site for fittings or events?
Yes. We come on site for fittings in EU countries and Switzerland, and in other cities on request, and we bring our live painting crews to your events. Travel costs are quoted separately and agreed upfront.
Which languages do you work in?
English, French, Romanian, Spanish and Italian, so most teams across the EU and Switzerland can brief us in their own language.
Delivery, VAT and customs
Which countries do you deliver to?
We deliver to every EU country and to Switzerland. Our atelier is in Romania, so EU orders travel without customs. Swiss orders go through customs clearance, with all the paperwork prepared by us.
In which currency do you quote?
We quote in EUR for EU clients, and in CHF or EUR for Swiss clients, whichever suits you.
How does VAT work for EU clients?
If your company is VAT-registered in another EU country and gives us a valid EU VAT number, we usually invoice without VAT under the reverse-charge rule, and you account for VAT in your own country. Without a valid VAT number, Romanian VAT is added to the invoice. There are no customs within the EU.
Do Swiss clients pay VAT or customs?
Switzerland charges no customs duty on clothing, but every shipment still goes through customs clearance, and we handle the paperwork. Our invoice carries no Swiss VAT. Swiss import VAT of 8.1%, plus any courier clearance fee, is paid on delivery, and VAT-registered companies can usually recover the VAT. We show an estimate in your quote.
Delivery
One atelier. Delivered across the EU and Switzerland.
Everything is made in our atelier in Romania and shipped directly to your office or venue. The EU and Switzerland have different rules, so here is what applies to you.
European Union
Clear pricing
Quotes in EUR, with VAT shown as it applies to your company.
No customs
Romania is in the EU, so goods travel freely to your country with no customs clearance, no duties and no import VAT or clearance fees on delivery.
VAT handled simply
VAT-registered businesses in another EU country are usually invoiced without VAT under the reverse-charge rule. We confirm the details in your quote.
Delivered to your door
Tracked shipping to your office or event venue anywhere in the EU.
Switzerland
Clear pricing
Quotes in CHF or EUR. Our invoices are issued from Romania for export, so no Swiss VAT is added to the invoice.
No customs duty, but customs clearance
Since 1 January 2024, Switzerland charges no customs duty on clothing and textiles. Every shipment still goes through export clearance in Romania and import clearance in Switzerland, and we prepare all the paperwork.
Import VAT and clearance fees, explained upfront
Swiss import VAT (8.1%) is collected at clearance, usually by the courier. The courier may also charge a clearance fee, even though the duty itself is 0%. VAT-registered companies can generally recover the import VAT. We include an estimate in every quote.
Delivered to your door
Tracked shipping to anywhere in Switzerland, with all paperwork prepared by us.
General information only. Confirm the VAT treatment for your company with your accountant or fiduciary.